Our platform helps unearth industry specific consumer and market insights in real time using all mentions on digital and social media platforms.
We go beyond sentiment analysis to characterize comments/posts/tweets/reviews with multiple dimensions so that meaningful and actionable insights can be generated.
Our Solution Framework
Analyzing Competitive Landscape
Our platform connects seamlessly with popular support & CRM platforms. We can connect custom platforms as well.
Edge vs. Competition
Check out how we can use our proprietary AI/ NLP based social listening and market research technology to help you monitor mentions, provide customer service and react to crises in real time. The listening capabilities are supplemented by a strong platform to escalate issues to various SPOCS and reduce the TAT to less than few hours for complex customer queries.