The BEst AI Powered Consumer Insights Platform

 Technology 

• Ability to handle multi-lingual streams
• Designed with i18n/l10n in mind to target multiple geographies
• Multi-tenancy cloud based architecture
• SaaS based… Scalable.
• RESTful design for easy integration with existing enterprise applications
• Machine learning models to reduce noise and identify actionable comments. Reinforcement learning to enhance accuracy for specific industries

Our Artificial Intelligence's Solution Framework

1. Listen: Ability to listen to all sources with brand mentions including social, PR & blogs. 
2. Insight: Ability to draw insights about pain points of consumers, aspirations and trends.
3. Act: Be able to resolve complaints, push products and create new products based on insights.

Dashboards

• An overview of relevant charts across platforms.
• Overall consumer insight buzz volumes bifurcated by sentiment and sources.

Analyzing Competitive Landscape

•   We understand your share of voice vs. competition and your brand’s engagement scores vs. competition.
• Auris helps analyze what content works best by analyzing both your brand’s as well as competition’s social content.

Connectors

Our platform connects seamlessly with popular support & CRM platforms. We can connect custom platforms as well.

Reporting

• Users can download raw data and ready PPTs for all analysis
• Daily reports by email
• Crisis alert by email
• Custom reports & escalations (managed service)

Edge vs. Competition

• Market research and insights discovery versus a pure-play social listening product
• An “intelligence” and “data enrichment” platform versus a listening plus CRM tool.